AutomateX360 is an AI automation agency that builds workflow automation, AI receptionists and GoHighLevel CRM systems for businesses in New York City and the wider metro. We replace the manual steps between an enquiry and a booked appointment (copying leads out of StreetEasy or Zocdoc emails, chasing callbacks, sending reminders) with automations that run around the clock, set up remotely in 3–14 business days.
In New York a slow reply costs more than almost anywhere. A renter on StreetEasy messages five listings at once, a patient on Zocdoc books whichever practice confirms first, and someone calling a law firm at 8pm leaves a voicemail at three firms. An AI automation agency builds the system that responds to each of them in seconds and keeps following up until they book, without hiring another coordinator.
Business process automation, in practice, means mapping what your team does by hand between a lead arriving and a client signing, then moving each repeatable step into software. For most NYC service businesses that software is GoHighLevel for the CRM, texting, email and calendars, an AI receptionist for the phones, and workflow automation with Make, Zapier or n8n to reach anything GoHighLevel does not connect to natively, such as practice-management or matter-management software.
We are a remote team and run New York projects on Eastern Time, so working sessions happen inside your business day. The accounts, data and automations stay in your name.
Federal rules (the TCPA, A2P 10DLC registration and the National Do Not Call Registry) apply in New York as everywhere else; our US guide covers them. New York adds its own layer on top. This is a plain-English summary, not legal advice.
| Rule | What it says | How we handle it |
|---|---|---|
| General Business Law §399-z | New York’s telemarketing and no-call law was amended in 2021 to cover marketing text messages as well as calls. | Marketing texts go only to contacts with recorded consent, and a do-not-contact tag stops every workflow at once. |
| Call recording (Penal Law §250.00) | New York is a one-party consent state: a call can be recorded if one participant agrees. | AI receptionist calls still open with a short recording notice, because some of your callers will be in all-party consent states. |
| SHIELD Act | Any business holding New York residents’ private information must keep reasonable security safeguards and notify people after a breach. | Two-factor login, role-based user permissions, and no Social Security or card numbers stored in CRM notes. |
| Attorney advertising (Rule 7.3) | New York’s professional conduct rules restrict lawyers from soliciting prospective clients who have not contacted them. | For law firms, automated follow-up only goes to people who reached out to the firm first. |
Leads in New York arrive through a different set of platforms from most of the country. These are the sectors we build for most, and where their enquiries start.
Here is how we would typically build intake for a personal injury or immigration practice. It illustrates a standard build; it is not a client case study.
The AI receptionist answers, asks the case-type questions you approve, and books a consultation into an attorney’s calendar. Urgent matters go to an on-call number.
Form and chat enquiries land in the CRM with case type, incident date or visa category, and move to the matching pipeline stage.
Text and email reminders before the consultation include a link to upload documents, which cuts no-shows.
People who consulted but did not sign get a short follow-up sequence, then close out automatically after a set period.
Book the free audit. We time your current replies across calls, forms and listing sites, and show where bookings slip away.
Book Free AI Audit — NYCThe software costs the same in New York as anywhere: GoHighLevel is $97, $297 or $497 a month, plus usage for calls and texts. If we connect other tools through Make or Zapier, those carry their own plans. Our GoHighLevel pricing guide breaks the plans down.
The build is a fixed price we quote after the free audit. In New York, what makes a build bigger is usually several offices with separate calendars, integrations with practice-management or legal software, and moving years of history out of an older CRM.
Watch what clients say after their automation system goes live — in their own words.
Every review below is verified by Trustpilot, Upwork or Fiverr — third-party platforms where reviews cannot be faked, edited, or removed.
“I have found the team at Automate responsive to all requests, changes and the turn around time to provide services were quite quick. They are GHL experts and it has shown. They provided us a Lead Generation System. This started slow for the first 2 weeks, which is normal, however, now we cannot keep up with the leads coming in everyday. This is a good problem to have. I would recommend them to anyone who is looking to scale.”View original Trustpilot screenshot
“Really great from Abdullah at Automatex360, He was very inquisitive to know exactly I wanted to have built and was very promptly with what he was working on, in a week an a half I had my project pretty much complete. Great work!”View original Trustpilot screenshot
“We've been working with Abdullah on a monthly GoHighLevel retainer, and he's been fantastic. He consistently delivers high-quality work, communicates clearly, and is always proactive with improvements. From automations and CRM setup to funnels and AI integrations, everything has been handled professionally. Highly recommended for anyone looking for a reliable GHL expert.”View original Trustpilot screenshot
“If you're looking for quality service, 24/7 support, someone knowledgable and someone that gets you results, this is your guy. Highly recommend.”View original Upwork screenshot
“Working with Abduallah was a great experience. He was very responsive and took care of what I needed right away with email mirgration from Hostinger to Microsoft Exchange. I will…”View original Upwork screenshot
“Excellent - Great experience!”View original Upwork screenshot
“Very responsive, completed everything as agreed. I would use Abdullah again.”View original Upwork screenshot
“Set up and fixed my GoHighLevel + Make review-SMS automation end-to-end. Stabilized my GHL→Make→SMS flow and delivered a clean handover. Hassan was fast, responsive, and solution-oriented. Clear communication, quick fixes, and smooth delivery. Great experience — would hire again.”View original Upwork screenshot
“impressive work. I would 100% recommend you to work with him. FAST and attentive to the details I specifically requested.”View original Upwork screenshot
“great highlevel expert! very responsive and timely. tremendous partner.”View original Upwork screenshot
“Went above and beyond for the task”View original Upwork screenshot
“Hassan did an outstanding job setting up my email drip campaign in Go High Level. He quickly understood the goals of my lead nurturing strategy and implemented a well-structured sequence of follow-up emails that felt professional, personalized, and perfectly timed. Communication was smooth, deadlines were met, and the quality of work exceeded expectations. I highly recommend him to anyone looking for marketing automation done right!”View original Upwork screenshot
“I am incredibly impressed with the quality of work provided by Abdullah Hassan! From start to finish, the communication was clear, professional, and timely. They delivered exactly what I was looking for and went above and beyond to ensure that all my requirements were met. The final product exceeded my expectations — the attention to detail and creativity truly stood out. What I appreciated most was the quick turnaround time without compromising quality. The level of dedication and expertise is evident in every aspect of their work. If you're looking for WordPress site, look no further! I highly recommend Abdullah Hassan and will definitely be coming back for future projects. Thank you so much!”View original Fiverr screenshot
“My second time working with Hassan. He always delivers quality work, I highly recommend him.”View original Fiverr screenshot
“This is my second time working with Hassan and I'm happy with the results. Thank you!!”View original Fiverr screenshot
“Hassan was very straight forward in communicating. His response time is very fast and he got my work done for me even faster. He does a good job.”View original Fiverr screenshot
“Very Fast, thank you!”View original Fiverr screenshot
We are a remote team that works with New York clients on Eastern Time. Discovery, build reviews and training happen over video calls during your business day, and nothing in the build needs us on site.
Workflow automation handles one sequence, such as texting back a missed call. Business process automation looks at the whole path from enquiry to paid client and automates every repeatable step in it. Most NYC projects start with one workflow and grow from there.
Yes. New York amended its telemarketing law in 2021 so that it covers text messages as well as calls. Marketing texts need consent, and anyone who asks to stop must be removed. We build both into your workflows.
Yes. StreetEasy enquiries and Zocdoc booking notifications arrive by email, and we parse them into GoHighLevel contacts with the listing or appointment attached, so each person still gets your replies, reminders and follow-up.
New York is a one-party consent state, so a call can be recorded with one participant’s agreement. Because some callers will be in all-party consent states, our AI receptionist plays a short recording notice on every call.
Most builds take 3–14 business days. A single workflow such as missed-call text-back sits at the short end; a multi-office setup with an AI receptionist and a CRM migration sits at the long end.
Book a free AI automation audit. We'll review your current setup, identify your top revenue leaks, and show you exactly what we'd build — no commitment required.
Book Free AI Audit — NYCStart here
Describe the account, what is not firing and what you need it to do. You get a written answer, not a sales call you have to sit through.
Would rather talk? Book the free audit call instead.