Terms of Service

Last updated: 25 August 2026  ·  Effective: 25 August 2026

1. The agreement

These Terms of Service ("Terms") are a contract between you (the business or person buying the service, "you") and AutomateX360, a trading name used by an independently operated business ("AutomateX360", "we", "us").

By subscribing to a plan, submitting an order form, or using our services, you accept these Terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it. If you do not accept these Terms, do not subscribe.

These Terms work alongside our Privacy Policy and Refund & Cancellation Policy, which are part of this agreement.

2. What we provide

AutomateX360 designs, builds, hosts and maintains websites, and provides funnel, CRM, automation and lead generation services. The specific services you receive are the ones described on the page you ordered from and confirmed in your order.

Our services are provided to businesses for business purposes. Some consumer protection rules may still apply to you depending on where you live; nothing in these Terms removes a right you cannot legally waive.

3. The $35/month managed website plan

The plan advertised at $35 per month (USD) includes:

• A professionally designed website of up to five pages — typically Home, About, Services, Gallery/Portfolio and Contact.
• Mobile-responsive design and standard on-page SEO setup.
• Hosting and an SSL certificate, included for as long as your subscription is active.
• A working contact form, plus click-to-call and WhatsApp links where you want them.
• Ongoing maintenance and minor content updates as described in section 4.
• A named point of contact for your account.
• No upfront development fee. The build cost is carried by us and recovered through the subscription — which is why the minimum term in section 6 exists.

Not included in the $35/month plan, and quoted separately if you want them: your domain name registration, e-commerce or payment functionality, custom web applications, membership or login systems, booking systems, multi-language versions, copywriting beyond arranging the material you supply, professional photography, paid stock media, third-party plugin or software licences, ad management, and pages beyond the fifth.

4. What counts as a "minor update"

Your subscription includes reasonable minor updates. To keep this fair for both sides:

Included	Quoted separately
Text edits and corrections Swapping images or gallery photos Updating hours, phone, address, prices Adding or changing a service listed on an existing page Adding or updating social links Small layout tweaks within the existing design	New pages beyond the five included A redesign or new visual direction New functionality (booking, payments, logins, calculators) Migrating to a different platform Integrations with third-party software Content or copy we have to write from scratch Anything requiring a paid licence or subscription

As a working guide, minor updates means requests that take us up to roughly one hour of work per month, submitted by email. We do not charge for going slightly over, and we will not silently bill you for anything — if a request falls outside the included scope, we tell you the price first and only start once you approve it. Unused update time does not roll over.

Update requests are handled in the order received during business hours. Please allow up to two business days for routine changes.

5. What we need from you

• Content — your business details, services, images, logo and any text you want used. If you do not supply content, we cannot build the site, and the subscription still runs.
• Rights to that content — you confirm you own or are licensed to use everything you send us, and that it does not infringe anyone's rights. This matters: image licensing claims are the most common legal problem small business sites face.
• Timely feedback — one round of revisions at review stage, returned as a single consolidated list. If we do not hear from you within 14 days of sending your site for review, we may treat it as approved and proceed to launch.
• Accurate account details — a working email address and a valid payment method.

Delays caused by missing content or feedback do not pause billing or extend your minimum term.

6. Minimum term and recurring billing

Because there is no upfront development fee, the cost of designing and building your site is recovered through the subscription. The two-month minimum is what makes a no-upfront-fee offer possible.

• Billing starts on the day you subscribe, not on the day your site goes live. Your card is charged $35 immediately and then automatically on the same date each month.
• This is an automatically renewing subscription. It continues until you cancel. You authorise us and our payment processor to charge your stored payment method each month until then.
• Your renewal date is shown in your billing receipts. We do not send a separate reminder before each routine monthly charge.
• We may change the price of the plan with at least 30 days' written notice by email. If you do not accept a price change, you may cancel before it takes effect and will not be charged the new rate.

7. Late or failed payment

If a payment fails, we retry it and email you. If payment is still outstanding after 7 days, we may suspend your website — visitors will see an unavailable page rather than your site. If it is still outstanding after 30 days, we may terminate the account and remove the website and its files, and any unpaid amounts within your minimum term remain due.

We will always email you before suspending or removing anything.

8. Cancelling

• You may cancel at any time after your second monthly payment by emailing Email Us from the email address on your account, or by using any cancellation link in your billing portal.
• Cancellation takes effect at the end of the current billing month. Your site stays live and supported until then. We do not pro-rate part-months.
• Cancelling during the two-month minimum term stops future renewals, but the remaining payment inside that minimum term is still due. See our Refund & Cancellation Policy for the full detail, including the cooling-off period.
• Please allow us to acknowledge your cancellation in writing. A cancellation is effective once we confirm it; if you do not hear back within two business days, follow up so nothing is missed.

9. What happens to your website when you cancel

• The site goes offline at the end of your final paid month. We stop hosting it and the SSL certificate lapses.
• Your domain remains yours. It is registered in your name and is unaffected — you can point it anywhere. See section 10.
• Your content remains yours. On request within 30 days of cancellation we will provide, free of charge, an export of the content you supplied and the text and images published on your site.
• A full site export or migration — transferring the built site so it can be hosted elsewhere — is available as a paid service, quoted on request. It is not included in the plan, because the plan price assumes we host it.
• After 30 days we may permanently delete your site files and backups. Ask for your export before then.
• If you resubscribe within 30 days we can usually restore the site as it was. After that a rebuild may be needed.

If owning the site files outright matters to you, tell us before you order and we will quote a build-and-own option instead. We would rather set the expectation now than have the conversation at cancellation.

10. Your domain name

Domain registration is not included in the plan and is purchased separately, typically $10–$20 per year depending on the extension.

We recommend you register the domain yourself, in your own name, on your own registrar account. If you ask us to register or manage it for you, we do so on your behalf and you remain the owner; we will transfer control to you on request at any time, at no charge, and we will not hold a domain hostage in a dispute. You are responsible for renewing it — an expired domain takes your site down regardless of your subscription status.

11. Ownership and intellectual property

• You own your content — your logo, text, images, brand and business data. You grant us a licence to use it for the purpose of building, hosting and maintaining your site.
• Once your site is published, you own the published design and content of your site for use on that site.
• We retain ownership of our underlying tooling — our templates, component library, code frameworks, processes and anything we developed before or independently of your project. Nothing here transfers those to you, and we may reuse them for other clients.
• Third-party assets (fonts, stock images, plugins) remain owned by their licensors and are used under their licence terms, which pass to you as-is.
• Portfolio use — we may display your finished website and your business name in our portfolio and marketing. Email us if you would prefer we did not, and we will remove it.

12. Acceptable use

You may not use our services for, or publish content that is: illegal in your own country or in the country from which we operate; adult or sexually explicit material; gambling where unlicensed; the sale of weapons, illegal drugs or controlled substances; counterfeit goods; pyramid, MLM recruitment or get-rich-quick schemes; hate speech, harassment or content inciting violence; malware, phishing, or anything designed to deceive visitors; spam, purchased email lists, or bulk messaging that breaches CAN-SPAM, CASL, GDPR or equivalent rules; content that infringes copyright, trademark or privacy rights; or unlicensed regulated advice, including medical, legal or financial claims you are not qualified or permitted to make.

You must not resell, sublicense or white-label the service without our written agreement, attempt to overload or interfere with our infrastructure, or use the site as a redirect or gateway for another service that breaches these rules.

We may remove specific content or suspend the service if we reasonably believe this section has been breached. Where practical we will tell you first and give you a chance to fix it.

13. Third-party platforms

Our services run on third-party platforms including our hosting provider, CRM, email and SMS delivery, payment processing, and analytics and advertising tools. Their availability, pricing and policies are outside our control. If a provider changes terms, raises prices or discontinues a feature, we will move you to a reasonable equivalent where we can, but we are not liable for their acts or omissions. Where a third-party service requires its own account or terms, those terms apply between you and that provider.

14. Availability and support

We aim for high availability but do not offer a contractual uptime guarantee or service credits on this plan. Planned maintenance is scheduled outside peak hours where possible. Outages caused by our hosting provider, your domain or DNS configuration, a third-party service, or events outside our reasonable control are not our responsibility.

Support is by email at Email Us during business hours, Monday to Friday. We aim to acknowledge within one business day. We do not provide 24/7 or emergency support on this plan.

15. Disclaimers

Our services are provided "as is" and "as available". To the fullest extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

We do not guarantee any particular business result: no guaranteed search ranking, traffic volume, number of leads, conversion rate, or revenue. Website performance depends on your market, your offer, your pricing, competition and factors outside anyone's control, and search engines change their algorithms without notice. Any figures, examples or timelines mentioned on our website or in a proposal are illustrations, not promises.

16. Limitation of liability

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data, lost business opportunities or reputational harm, even if advised such damages were possible.

Our total aggregate liability arising out of or relating to these Terms or the services, whether in contract, tort (including negligence) or otherwise, is limited to the total amount you actually paid us in the three months immediately before the event giving rise to the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

17. Indemnity

You agree to indemnify and hold us harmless against claims, damages, losses and reasonable legal costs arising from content you supplied to us, your breach of section 12, your infringement of a third party's intellectual property or privacy rights, or your use of the website we build for you in breach of applicable law.

18. Suspension and termination by us

We may suspend or terminate your service if you breach these Terms, if payment fails as described in section 7, if we are required to by law or by a provider, or if continuing to serve you would expose us to legal risk. Where the breach is capable of being fixed, we will give you notice and a reasonable opportunity to fix it first.

We may also discontinue the plan itself with at least 60 days' notice, in which case we will refund any period you have paid for that we cannot deliver.

Sections 9, 11, 15, 16, 17, 20 and 21 survive termination.

19. Changes to these terms

We may update these Terms. The "last updated" date at the top reflects the current version. For material changes affecting active subscribers — price, minimum term, what happens on cancellation, or your rights — we will give at least 30 days' notice by email, and you may cancel before the change takes effect without penalty. Continuing to use the service after the notice period means you accept the change.

20. Governing law and disputes

These Terms are governed by the laws of the country in which AutomateX360 is established, whose courts have non-exclusive jurisdiction, without regard to conflict of law rules. We will confirm that country in writing on request.

If you are a consumer resident in the UK, EU, Canada or Australia, this does not deprive you of the protection of mandatory consumer law in your country of residence, or of your right to bring proceedings in your local courts where the law gives you that right.

Before starting formal proceedings, both parties agree to first raise the issue in writing and attempt to resolve it in good faith within 30 days. Most disputes in this business are misunderstandings about scope and are settled by an email.

21. General

• Entire agreement — these Terms, the Privacy Policy, the Refund & Cancellation Policy and your order form are the whole agreement between us and replace any earlier discussions or proposals.
• Severability — if any provision is found unenforceable, the rest stays in force.
• No waiver — not enforcing a right once does not waive it.
• Assignment — you may not assign this agreement without our written consent; we may assign it as part of a sale or reorganisation of the business.
• Independent contractors — nothing here creates a partnership, joint venture, employment or agency relationship.
• Force majeure — neither party is liable for delay or failure caused by events beyond reasonable control, including internet or power outages, provider failures, natural disasters or government action.
• Notices — notices to us go to Email Us; notices to you go to the email address on your account.

22. Contact

Related: Privacy Policy · Refund & Cancellation Policy · $35/month website plan